Technical Support
Job Description
We’re looking for someone with a technical background and strong communication skills in English. A strong interest in Bitcoin mining is welcomed, as you’ll be working full-time in our support team. As a Technical Support Specialist, you will be the critical link between our clients and all other company departments.
What awaits you here?
- Main focus of the position will be on Braiins OS (Linux based bitcoin mining computer firmware) Braiins Manger (cloud-based solution for monitoring and controlling Bitcoin mining operations) and Farm Proxy (aggregation proxy for large data centers).
- You will write in cmd.exe, use Ubuntu and Linux command line, manage API setups and navigate our clients’ networks – help users setup, troubleshoot and configure all that is needed.
- You will help clients to install, configure it and troubleshoot any issues regarding our products (technical or not).
- You will be in day-to-day contact with numerous significant players in the bitcoin mining industry taking care of all their Braiins related needs.
- You will constantly engage in knowledge sharing with product and development teams, bringing up customer feedback, and contributing to improving our services.
- Willingness to travel to data centers if needed to support our clients on site is a plus but not a necessity.
Required Technical Skills
The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role.
- Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.
- Comprehensive knowledge of mining equipment, including ASIC miners, mining rigs, and associated components.
- Capability of identifying problems with hardware, network connectivity, firmware compatibility, or software configurations.
- Understanding networking concepts, including IP addressing, subnetting, DHCP, and DNS.
- Familiarity with remote access protocols like SSH (Secure Shell) to troubleshoot and perform administrative tasks on remote mining devices.
General requirements
- Proficient in English (B2 level minimum), great communication skills and ability to work both in EU and the USA time zones. You will both communicate in written form and have calls with the clients on a daily basis.
- We expect a solid technical background with a demonstrated interest in Bitcoin mining and a desire to learn technical aspects of Braiins products.
- Ability to quickly and proactively learn about our products & BTC mining from teammates, product managers, developers, and other internal resources that will be available to you right away.
- Previous experience in a customer-facing role is a plus.
- Willingness to work during weekends and outside of traditional working hours is a plus.
What we offer to you:
- Full-time position with flexible working hours and possibility to work remotely.
- Both possibilities to work as an Employee or Freelance.
- Work on long-term projects with our highly skilled and reputable team.
- Make a difference helping us to change the landscape of bitcoin mining.