Technical Support Specialist

April 2, 2024
Urgent
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Job Description

Excellent customer care has always been our priority at Trezor. Become a member of our renowned customer support team and communicate with customers from all over the world. Since 2012, we’ve been working to make the world of bitcoin a better place. In addition to cryptocurrencies, you’ll learn a lot about digital security in general. And that knowledge is always useful, right? One more thing – you’ll never have to use the phone; we rely solely on a ticketing system.

So, that’s the job in a nutshell. Let’s now take a look at some details.

👉 What will your duties be?

  • Continuously learning about the whole Trezor ecosystem and becoming a master of cryptocurrencies and digital security, always on the pulse of the latest industry innovations
  • Starting your adventure by answering our customers’ inquiries via a ticketing system (Freshdesk), where your expertise turns the daunting world of blockchain into a welcoming journey for our users
  • Addressing all sorts of queries regarding Trezor hardware and the Trezor Suite application, guiding users through their digital security quest with the ease of a seasoned guide
  • Offering pre-sales guidance and after-sales support, ensuring our customers feel treasured and informed at every step of their Trezor experience
  • Stepping into our online community forums with the flair of a seasoned diplomat, you’ll provide support, moderate discussions, and cultivate an engaging and knowledgeable environment where every member feels at home
  • Updating our knowledge base, user manual, and other helpful materials, because sharing is caring, and in the world of crypto, knowledge is power
  • Embarking on side projects with the spirit of an innovator – Trezor thrives on startup energy. Got a groundbreaking idea? We’re all ears—and action. Here, your innovations have the stage to redefine our operations and digital security impact

💪 What do we need from you?

  • Client Engagement Pro: You’ve shined in client-facing roles, ideally weaving your magic in the fintech or cryptocurrency arena
  • Crypto Enthusiast: with an Edge: Your enthusiasm for cryptocurrency gives you a distinct advantage—the more knowledge you have, the better
  • Ownership and Initiative: Taking charge isn’t just a phrase for you; it’s your modus operandi
  • Eager Learner: Yes, it might sound cliché, but your thirst for knowledge and adaptability are your superpowers. Fast learning isn’t just about keeping up; it’s about constantly evolving.
  • Wordsmith in English
  • Flexible Dynamo: You’re ready to adapt and pivot, covering the occasional emergency shift (one weekend per month) with the grace of a seasoned performer

🤝 What will you get in return?

  • Unique opportunity to be a part of a brand that has revolutionized the crypto industry more than once
  • Possibility to receive part of your compensation in BTC
  • Budget for professional development
  • A lot of flexibility – you can set the ratio between coming to the office and working from home
  • Comfortable office space in Prague 8 (including a gym, foosball, billiard table, PS4, 3D printer, etc.) with free on-site parking
  • Friendly working environment, regular company events, and fun get-togethers
  • Other benefits like a MultiSport card or a company mobile phone tariff

 

If you think your profile fits the description above, please don’t hesitate to submit your CV, together with a cover letter. We’ll definitely get in touch with you as soon as we review your application, most likely within a week.

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